Contact Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question needs a casino, a regulator or a support charity rather than a review site. If you have spotted an error in one of our pages, want to flag a change in a bonus term, or want to tell us how a withdrawal went, this is the right place.
How to contact the editorial team
Email us at [email protected]. Please put the casino name in the subject line where your message is about a specific brand — it gets your message to the right person faster.
To save a round of back-and-forth, include the following where it applies:
- The casino or page you are writing about, and the date you read it
- The exact wording you are querying, copied from the page
- Screenshots of any bonus terms, cashier screens or emails you are referring to
- What outcome you are looking for — a correction, a clarification, or simply a note on file
We read everything. We do not reply to every message, and we cannot promise a response time, but corrections and factual disputes are prioritised over general comment.
What we can help with — and what we can't
| We can | We can't |
|---|---|
| Correct or clarify anything published on this site | Access, unlock, verify or close your casino account |
| Re-check a bonus term, wagering requirement or payment method that has changed | Release a pending withdrawal or overturn a confiscated balance |
| Log your experience with a casino we cover, for future research | Act as an arbitrator or complaints service between you and an operator |
| Answer general questions about how offers, verification or GAMSTOP work | Give legal, tax or financial advice, or tell you a site is safe |
| Note a broken link, wrong rating display or outdated page | Remove you from GAMSTOP or shorten a self-exclusion period |
Where we make money, stated plainly
Some of the casino links on this site are commercial. If you follow one and open an account, the publisher may be paid a commission. That arrangement pays for the research and hosting; it does not buy a position in our lists, a higher editorial rating or softer wording in a review. Our ratings are editorial judgements made by our team, not customer-review scores, and no operator sees a review before it goes live. If you think a page reads as though it was written for an advertiser rather than a reader, say so in an email and we will look at it again.
Reporting a problem with a casino we list
Reader reports are the single most useful thing that lands in our inbox, because the offshore sites covered here change terms with little notice. Three brands illustrate the kinds of report that genuinely change what we publish.
Betmica
Betmica sits at the top of our list and carries our highest editorial rating, 10.0, largely because its headline package is the most aggressive of the group: a welcome offer of 570% up to £5,700 plus 270 free spins. Sterling-denominated headline figures matter for UK readers, because a bonus quoted in euros or dollars leaves you exposed to conversion on both the deposit and the cash-out. The limitation is the flip side of the same coin: a match percentage that large almost always comes attached to substantial playthrough, a capped maximum bet while the bonus is live, and a limit on how much of the bonus winnings can convert to withdrawable cash. Report to us the actual wagering multiple, expiry window and cash-out cap you were shown at sign-up — those are the numbers that decide whether the offer is worth anything.
Kikibet
Kikibet is here for a different reason: 350% up to £5,555 and 300 free spins is a smaller multiplier on a large sterling ceiling, which usually means a more reachable requirement than the headline-chasing packages. It holds a 9.9 editorial rating. The drawback is that free-spin tranches of that size are often released in daily batches on a named slot with their own separate wagering on winnings, so the "300 spins" you see advertised is rarely available on day one. If your spins arrived on a different schedule or a different game than advertised, that is worth telling us.
Betninja
Betninja, also rated 9.9, takes the opposite approach: a flat £1,000 bonus and 100 free spins for all new players, with no percentage gymnastics. For anyone depositing modest amounts, a plain sterling cap is easier to reason about than a four-figure ceiling you will never reach. The limitation is that "all new players" still depends on country eligibility and the operator's own terms, and a flat offer of this shape tends to come with a minimum deposit to activate. Confirm the qualifying deposit before you fund the account, and tell us if the figure on the cashier differs from the figure advertised.
The rest of the list
We also track WinnerIsland (welcome bonus up to €1,000 plus 100 free spins), Zombillion (250% up to £4,000 plus 200 free spins), Smash Casino (600% up to €10,000 slots package), Nightluck (€6,400, 280 free spins, 805%), CoinPoker (150% up to $2,000), Rivo (1000% up to €10,000 plus 25% cashback) and Daytonaspin (255% up to £4,500 plus 255 free spins). Note how many of those ceilings are quoted in euros or dollars — if you hold a GBP account, ask the casino in writing whether your balance is converted and at what rate. Reader reports on conversion charges are always welcome. Full write-ups sit on our main non GamStop casino comparison.
Money questions we are asked most
These are general explanations, not casino-specific promises — always check the cashier and terms of the site you are using.
- Cost of taking part: a minimum deposit, typically small, activates most welcome offers. That deposit is your own money and is at risk. Nothing here is free play.
- Paying in: debit cards, bank transfers, e-wallets and cryptocurrency are the usual routes on offshore sites. PayPal availability is limited and should never be assumed — check before you rely on it. Card issuers sometimes decline gambling transactions or treat them as cash advances with interest from day one.
- Getting paid out: most operators return funds by the method you deposited with where they can. Expect a pending or reversal window first, then processing. E-wallets and crypto usually clear faster than bank transfers; card refunds are the slowest.
- Fees and conversion: a casino may charge nothing while your bank charges a non-sterling transaction fee. If the account is held in euros or dollars, you can lose on the spread twice.
- Limits: daily, weekly and monthly withdrawal caps are common, and a large win may be paid in instalments. Check the cap before you chase a jackpot.
- Verification: expect KYC identity checks and, for larger sums, source-of-funds requests. Submitting documents early usually prevents a delay later.
If a withdrawal has stalled, contact the casino's own support first and keep the chat transcript. Escalate through the operator's complaints procedure and, where one exists, the alternative dispute resolution body named in its terms. Sites licensed overseas — commonly in Curaçao — do not fall under UK Gambling Commission complaint routes, which is the practical consequence of playing outside the British system.
Questions about games, sport and the wider offering
We get asked what these sites actually contain. Broadly: slots, including progressive jackpot titles, with returns to player and volatility that vary considerably between games; table games such as blackjack, roulette and baccarat; and live dealer rooms streaming those same tables with a human croupier. Game contribution to wagering differs by category — slots usually count in full, table games often far less or not at all — and that single line in the terms decides whether a bonus is realistically clearable. Mobile play is browser-based on most of these brands.
Alongside the casino, several of these operators run a sportsbook: pre-match and in-play markets, accumulators, bet builders, cash-out and esports betting, with decimal odds. Sports free bets usually carry minimum qualifying odds, commonly around 1.50 or higher, and a shared wallet between casino and sportsbook can mean a casino bonus restricts your sports betting until the requirement clears. CoinPoker's poker-led model is a further variation on the same theme. If you spot a sportsbook term that contradicts what we have published, send it over.
Eligibility, regulation and the limits of what this site is
You must be 18 or over to gamble. The casinos covered here are licensed outside Great Britain and are not authorised by the UK Gambling Commission, so they are not part of GAMSTOP, the national self-exclusion scheme for GB-licensed operators. Accepting British customers is not the same as being regulated to serve them: UKGC consumer protections, deposit-limit rules and complaint escalation do not apply. Regulatory scope here is Great Britain specifically — Northern Ireland's gambling law differs.
We do not publish reviews for anyone currently self-excluded and looking for a way around it. If you registered with GAMSTOP, the exclusion runs for six months, one year or five years and cannot be lifted early by us or by any casino. Blocking software on your devices and a chat with GamCare on 0808 8020 133, free and open around the clock, are the better next steps. Our responsible gambling guidance sets out deposit limits, loss limits and self-exclusion tools in more detail.
How we research what we publish
Pages are compiled from operator terms and conditions, published licensing information, software provider listings and reader correspondence, then checked again on a set schedule. We do not deposit, play or withdraw for the purpose of these reviews, and nothing on this site should be read as a tested result. Advertised withdrawal speeds are the operator's claim, not our measurement. Ratings are editorial and reflect the offer, the terms and the transparency of the operator — commission plays no part in them. Where something is unconfirmed, we say so rather than filling the gap. Editorial standards and who writes here are set out on our about page, and the site's own terms are in the terms and conditions.
Complaints about this website
If you want to complain about our content rather than a casino's, email the same address with "Complaint" in the subject line and tell us which page, which claim and why you believe it is wrong. Factual errors are corrected and the page is re-dated. Differences of editorial opinion may not change the page, but we will tell you what we concluded and why.
Before you write to us
Most reader questions resolve faster elsewhere: bonus mechanics and payment routes are covered on our comparison and guidance pages, and anything account-specific has to go to the casino's own support team, since only they can see your account. Write to us when the question is about what we published, when a term has changed, or when you have something to report that would help the next reader. That last category is the one we value most.
Last reviewed by Amanda Kirkby on 23 September 2026.